Answers to the questions we are asked most about booking, paying and airport pickups. Can't find yours? Contact us or call 01189 919 743, 24 hours a day.
How can I make a booking? +
You can book online through our website for an instant quote, or call us on 01189 919 743 at any time, day or night.
Can I cancel my booking? +
Yes. You can cancel your booking up to 48 hours before your journey. If you are more than 20 minutes late for the booked time without letting us know, the booking will be cancelled and no refund will be made.
What is your cancellation policy? +
Bookings cancelled within 48 hours of the journey are not refunded. If you book within 24 hours of the journey, you can cancel within 2 hours of making the booking.
Can I pay with cash or card? +
All journeys must be booked and paid for in advance online. We also accept cash, with a 25% deposit paid in advance by card.
Are prices per person or per vehicle? +
Prices are per vehicle. They are based on the length of your journey and the size of the vehicle, not the number of passengers.
Do I need to confirm my booking? +
Yes. We advise confirming your booking with us at least 48 hours in advance. Please print your confirmation email or have it ready to show on your phone.
How early do I need to get to the airport before my flight? +
You should be at the airport at least 2 hours before your flight. We recommend a pick-up time that allows at least an extra hour on top of the journey time, depending on how far you are from the airport, to cover traffic or road delays.
What if my flight is delayed? Will Eden Executive Cars wait for me? +
Yes. Our team checks departure and arrival times, so if your flight is delayed we will wait for you. If your flight is delayed by more than 4 hours, please contact us to rearrange your booking; our team will tell you if any extra charges apply.
How much luggage can I take in the taxi? +
Our saloon cars take 2 large suitcases or up to 3 small cabin-size suitcases. If you have more luggage, please book one of our MPVs.
Where will I find my driver when I land at the airport? +
Your driver will contact you once your flight has landed and will meet you in the international arrivals hall as soon as you tell them you have your luggage. We send you the car details, registration number and the driver's phone number before your journey.
Do you charge extra for travelling into the Congestion Charge zone? +
No, there is no extra charge for congestion. If you ask us to travel via a toll road, the toll will be added.
